Responsible Gaming at 23bd
At 23bd, we believe entertainment and safety go hand in hand. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to keep their gambling experience enjoyable, controlled, and within healthy limits — at all times.
Our Foundation
Our Commitment to Safe Play
23bd was built with a clear principle at its core: gambling should be an enjoyable, entertaining leisure activity — never a source of financial distress, anxiety, or harm. As Bangladesh's leading online casino and sports betting platform, we recognise that we have a genuine responsibility to the players who trust us with their time and money. That responsibility shapes every feature, policy, and process we build into the 23bd platform.
Responsible gaming at 23bd is not a checkbox exercise or a legal formality. It is an active, ongoing programme that combines player-facing tools, staff training, real-time behavioural monitoring, and clear escalation pathways for anyone who needs support. Every member of the 23bd team — from product development to customer support — is trained to understand the signs of problem gambling and to respond appropriately when those signs emerge.
We understand that for the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, gambling is a form of recreation they enjoy responsibly. Our tools are designed to keep it that way, while ensuring that the small minority who may develop difficulties receive the right help at the right time — without stigma and without delay.
Every 23bd feature is evaluated against its impact on player welfare. Tools that help you stay in control are built directly into the platform dashboard — no support ticket required to activate them.
Our platform continuously monitors for indicators of harmful gambling patterns — rapid bet escalation, extended unbroken sessions, and frequent deposit-to-loss cycling — and flags accounts for welfare review.
All 23bd customer support agents receive dedicated responsible gaming training. If you reach out with a welfare concern, you will be connected with a trained team member — not an automated script.
23bd can send you periodic in-session reminders showing your session duration and net play balance. These reality checks are designed to interrupt autopilot play and help you make conscious decisions about continuing.
If you ever feel the urge to stop and need a barrier immediately, 23bd's account lock feature can suspend your account within seconds — no cooling-off period, no confirmation hoops, no reversal during the lock period.
When our monitoring systems detect concerning behavioural patterns, 23bd's welfare team will proactively contact the player via email to share information about available support tools and external resources.
Legal Requirement
18+ Age Restriction Policy
Why Age Verification Matters
Underage gambling is a serious issue that can have lasting negative consequences on young people's financial habits, mental health, and relationship with risk. At 23bd, we take our obligation to prevent underage access with the utmost seriousness. Our age verification process is a mandatory step in the account registration journey — no player can deposit or gamble until their age has been confirmed.
How 23bd Verifies Player Age
During the KYC (Know Your Customer) verification process, all players on 23bd are required to submit a valid government-issued identity document that confirms their date of birth. Accepted documents for players in Bangladesh include:
- Bangladesh National Identity Card (NID) — smart card or laminated version
- Valid Bangladesh passport (biographical data page)
- Bangladesh Birth Certificate (for players aged 18–20 who do not yet hold an NID)
Players who cannot provide satisfactory age verification documentation will have their accounts suspended until verification is complete. Withdrawals are not processed on unverified accounts regardless of the balance held.
Protecting Minors in Your Household
If you share a device or internet connection with individuals under the age of 18, we strongly recommend taking the following precautions to prevent accidental or deliberate access to the 23bd platform by minors:
- Never save your 23bd login credentials in a shared browser or on a shared device
- Enable parental control software such as Net Nanny, Qustodio, or built-in Android/iOS screen time features
- Always log out of your 23bd account completely after each session on a shared device
- Do not share your account password with anyone, including family members
In Your Control
Player Protection Tools
23bd provides a comprehensive suite of player protection tools accessible directly from your account dashboard. These tools are designed to give you full control over how, when, and how much you gamble on the 23bd platform. All tools take effect immediately upon activation and cannot be reversed by 23bd staff during any mandatory cooling-off period you have set.
Set daily, weekly, or monthly limits on the amount you can deposit into your 23bd account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
Define the maximum net loss you are willing to accept over a given period. Once your loss limit is reached, your account is automatically suspended for the remainder of that period.
Set a maximum session duration. When your time limit is reached, the platform will end your active session and require you to actively choose to log back in — interrupting passive play cycles.
Take a structured break from gambling for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. All marketing communications are suspended.
Configure in-session pop-up reminders at intervals of 30, 45, or 60 minutes. Each reminder shows your session duration, net balance change, and a prompt to review your play.
View a full history of your deposits, withdrawals, bets, wins, and losses at any time. Transparent access to your own data helps you make informed decisions about your gambling activity.
Spending Controls
Deposit Limits & Spending Controls
One of the most effective tools for maintaining healthy gambling habits is setting clear financial boundaries before you start playing. 23bd's deposit limit system allows you to define exactly how much money you are willing to load into your account over any given time period — putting you firmly in control of your gambling budget from the very first session.
How Deposit Limits Work at 23bd
You can set deposit limits from within your account dashboard under the "Responsible Gaming" settings panel. Limits can be set at three levels:
- Daily Limit: The maximum amount you can deposit within any rolling 24-hour period
- Weekly Limit: The maximum amount you can deposit within any rolling 7-day period
- Monthly Limit: The maximum amount you can deposit within any rolling 30-day period
Limits are applied in Bangladeshi Taka (৳) and work across all payment methods including bKash, Nagad, Rocket, Upay, and card payments via Visa or Mastercard. Once a limit is reached, the deposit function is disabled for the remainder of that period regardless of which payment method you attempt to use.
Changing Your Limits
Reducing a deposit limit takes effect immediately and cannot be reversed until the cooling-off period has elapsed. This asymmetry is deliberate — it ensures that impulsive decisions to increase limits during a losing session are subject to a mandatory delay. Specifically:
- Reductions: Take effect immediately, no delay
- Increases: Subject to a mandatory 24-hour cooling-off period before the new higher limit becomes active
- Removal of limits: Treated as an increase — subject to the same 24-hour cooling-off period
Wagering and Loss Limits
In addition to deposit limits, 23bd offers wagering limits (maximum total bet amounts per period) and loss limits (maximum net loss per period). These work in conjunction with deposit limits to provide a comprehensive financial safety net. Players who set all three limit types are the most effectively protected against spending beyond their means. We strongly encourage all 23bd players, regardless of their experience level, to configure at least a monthly deposit limit as a baseline control.
Take a Break
Self-Exclusion Programme
Self-exclusion is the strongest player protection tool available on the 23bd platform. It is designed for players who recognise that their gambling has become — or risks becoming — problematic, and who want to put a firm, non-reversible barrier between themselves and the ability to gamble for an extended period of time.
What Self-Exclusion Means at 23bd
When you activate self-exclusion on your 23bd account, the following actions take effect immediately and remain in force for the duration of your chosen exclusion period:
- Your account is suspended — you cannot log in, deposit, or place any bets
- All active bonuses and promotional offers are forfeited and cancelled
- All marketing communications (email, SMS, in-platform notifications) are permanently suppressed
- Any pending withdrawal at the time of exclusion will be processed to your registered payment account
- 23bd staff cannot reverse the exclusion at your request during the active period — even if you change your mind
Exclusion Period Options
23bd offers the following self-exclusion durations. Choose the period that best matches your current circumstances:
- 6 months — Recommended minimum for players experiencing recurring difficulties
- 1 year — Recommended for players with a pattern of problem gambling behaviour
- 3 years — For players seeking longer-term distance from gambling
- Permanent — For players who wish to stop gambling entirely with no future option to return
How to Activate Self-Exclusion
Self-exclusion can be activated via your account dashboard under "Responsible Gaming Settings". Alternatively, if you are unable to access your account or prefer to speak with a person, contact the 23bd support team directly at [email protected] and request account self-exclusion. Our support team will process the request within 24 hours of receiving your email, without asking you to justify your decision.
Returning After Self-Exclusion
At the end of a fixed-term self-exclusion period, your account will not automatically reactivate. You must contact 23bd support to request reactivation. Before reactivating, 23bd's welfare team will contact you to confirm that you are comfortable returning to gambling and to remind you of the responsible gaming tools available. Permanent self-exclusion cannot be reversed under any circumstances.
Know the Signs
Recognising Problem Gambling
Problem gambling does not always look like dramatic financial ruin. In many cases it develops gradually — what begins as enjoyable entertainment slowly becomes a compulsive activity that a person feels unable to control. Recognising the early warning signs in yourself or someone close to you is the most important first step toward getting back in control.
The following behaviours are commonly associated with problem gambling. If you recognise several of these patterns in your own relationship with gambling, we encourage you to use 23bd's self-exclusion tools and consider reaching out to a professional support organisation.
- Gambling with money set aside for essential expenses such as rent, utilities, or food
- Chasing losses — continuing to gamble in an attempt to recover money already lost
- Lying to family members or friends about the amount of time or money spent gambling
- Feeling restless, irritable, or anxious when unable to gamble
- Needing to bet larger amounts to feel the same level of excitement (tolerance build-up)
- Repeatedly trying and failing to cut back or stop gambling
- Using gambling as a way to escape stress, depression, anxiety, or personal problems
- Borrowing money or selling possessions to fund gambling activity
- Neglecting work, studies, or family responsibilities because of time spent gambling
- Spending significantly more time gambling than originally intended in any given session
Honest Self-Reflection
Self-Assessment Checklist
The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer them honestly and privately. If you answer "yes" to three or more questions, we strongly encourage you to speak with our support team or contact a professional gambling support service.
Have you ever spent more money gambling than you originally planned to spend in that session?
Have you gambled to try to win back money you previously lost?
Have you ever borrowed money or used money from a shared household budget to fund gambling?
Has gambling ever caused tension, arguments, or concern in your relationships with family or friends?
Have you ever felt the need to hide or downplay how much time or money you spend gambling?
Do you find it difficult to stop gambling once you have started, even when you intended to play for only a short time?
Have you ever gambled to escape feelings of stress, loneliness, depression, or anxiety?
Have you ever missed work, studies, or important family commitments because of gambling?
Have you thought about gambling frequently when you are not gambling — for example, planning your next session or thinking about past losses?
Have you ever felt guilty, ashamed, or regretful after a gambling session?
We Are Here for You
Getting Help & Support
No matter where you are in Bangladesh — Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar — help is available. If you feel that gambling is becoming a problem, or if you are concerned about someone you care about, the following channels are available to you. All contacts are treated with complete confidentiality.
Available 24/7 inside your account dashboard. Our welfare-trained agents can help you activate protection tools, process self-exclusion, or simply listen without judgment.
Send a detailed message to our welfare team at any time. We respond within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
The National Institute of Mental Health (NIMH) in Dhaka provides confidential counselling services for behavioural health concerns including problem gambling.
An international peer-support fellowship for people who wish to stop gambling. Meetings and resources are available online in English for players across Bangladesh.
Talking to Someone You Trust
Sometimes the most important first step is simply telling someone close to you that gambling has become a concern. A trusted friend, family member, or colleague can provide emotional support, help you stay accountable to your self-imposed limits, and encourage you to seek professional help if needed. You do not need to face this alone.
Financial Counselling
If gambling has caused financial difficulties — overdue bills, debt, or pressure on household finances — speaking with a qualified financial counsellor can help you develop a realistic plan for recovery. Many banks operating in Bangladesh, including BRAC Bank, Dutch-Bangla Bank, and City Bank, offer financial literacy and hardship support programmes for account holders experiencing difficulty.
Play Smart, Play Safe with 23bd
Explore our games knowing that 23bd's responsible gaming tools are always there when you need them. Set your limits, enjoy the experience, and reach out to us any time.